Foundry Platform uses email verification and two-factor authentication to help protect your account and ensure secure access to important actions.
This guide explains how to verify your email, what happens if it is not verified, and when you will be asked to complete a verification step.
Verify your email
Each user must have a verified email address linked to their Foundry Platform account.
Verifying your email confirms your identity and ensures you can securely access your account and receive important communications.
How to verify your email
- Sign in to Foundry Platform with your email address and password
- If your email is not yet verified, you will see a prompt to verify it
- Check your inbox for a verification email
- Select the link in the email to confirm your address
- Return to the Foundry Platform and continue using your account
You may continue to receive reminders until your email has been verified.
Access while verification is pending
You can continue to use Foundry Platform while your email verification is pending.
If verification is not completed within the timeframe shown in the platform, access to certain areas may be temporarily limited until your email is verified.
This may include areas such as dashboard, earnings, and payments.
Verification for sensitive actions
Two-factor authentication is used to add an extra layer of security when performing certain actions.
Instead of being required at every login, two-factor authentication is used when additional verification is needed, particularly for payment-related actions.
When verification is required
You may be asked to verify your identity when:
- Accessing or updating payment details
- Initiating or managing payments
- Completing other actions that require additional account security
How the verification step works
- Start a task that requires additional verification, such as updating payment details or managing payments
- You will be prompted to complete a verification step
- Follow the on-screen instructions to approve the request or enter the verification code
- Once verified, you can continue with your action
Keep your account up to date
To ensure uninterrupted access:
- Keep your email address up to date and accessible
- Complete email verification when prompted
- Follow verification steps when performing sensitive actions
These steps help keep your account secure while allowing you to move through everyday tasks more easily.
Frequently asked questions
Why do I need to verify my email
Email verification confirms that you are the owner of the account and ensures secure access to the Foundry Platform.
Will I always need two-factor authentication?
Two-factor authentication is only required for certain actions that need additional security, such as payment-related activity.
Why am I being asked to verify my email again?
If your email has not yet been verified, you will continue to see prompts and reminders until the process is complete.
What happens if I do not verify my email
Access to some areas of the platform may be temporarily limited until your email is verified.
What if I encounter an issue while already logged in?
If you encounter an issue while already logged in, please log out and sign back in before raising a support ticket.
What if I cannot access my email inbox
You will need access to your email to complete verification. If you are unable to access it, please contact Foundry Support.
Need help
If you have trouble verifying your email or completing a verification step, please contact Foundry Support.