No one likes the feeling of not getting paid! If you're wondering where your money from us is, don't worry! We'll outline the most common reasons below. If you still have questions, we're always here to help. Just email firstname.lastname@example.org.
Your revenues don't meet the monthly minimum payment amount.
For each payment method, there is a different minimum payment amount. (Read more about those here.) You can also increase the minimum payment amount to your liking in order to be paid less frequently if you are looking to avoid transfer fees.
This means that if your revenues don't meet this minimum, they will be held until the next month's payment. Once the sum of your revenues exceeds the minimum payment amount for your selected payment method, then they will be transferred to you at the next round of payments that go out.
Your revenue isn't scheduled to be sent yet.
Payments are made every 30 days, around the 15th of each month. We calculate monthly payments based on revenues for each month, and then those revenues are sent 45 days later. This means that, for example, royalties for September would be sent to you on November 15. If you have many months of revenues accumulating because you don't meet the minimum, and your revenues for September make it so that you exceed the minimum, you are going to be paid the total amount at the time the payment would go out for September revenue - November 15. Check out the payment calendar here.
Bank schedules, holidays, or internal company accounting.
We typically send payments every 30 days, so foundries are used to this. Occasionally, due to bank schedules, internal company accounting, or holidays, we have to wait to send payments up to 45 days after the month, in accordance with your agreement. The payment term in most distribution agreements is 45 days.
We've sent the payment, but your bank is still processing it.
Depending on your bank, payment method, and country of residence, payments can take 24 - 48 business hours to appear in your account. Be patient and check back in!
You haven't set up a payment method yet.
In order to pay you, we need to know where to send the money! Be sure that you've set up a payment method for your foundry in the Foundry Platform payments tool.
Your payment information may have an issue.
Please log in to Foundry Platform to check your payment details. If your account card is red, this means your payments are on hold because there is an issue with the details you submitted for your payment account. Please log in and update your information!